Welcome to Coffeelaundre.
We are committed to delivering clean, neat, and timely laundry services with the highest quality standards.
1. Services & Processing Time
- Express service: within 24 hours (additional charges apply)
- Completion time may vary depending on volume and garment condition
2. Pricing & Payment
- Price list is available at our outlet and website
- Payments can be made via cash, bank transfer, or cashless methods
- Additional charges apply for heavy stains, delicate fabrics, or special requests
3. Quality & Guarantee
- We use safe detergents and cleaning chemicals
- If the result does not meet our quality standard, customers may file a complaint within 24 hours after receiving their items
- Guarantee is provided in the form of a free re-wash
4. Stain Treatment & Special Items
- Heavy stains (rust, blood, ink, paint, polish, etc.) will be treated with a special process
- Not all stains can be 100% removed without risking fabric damage
- High-value items (gowns, premium suits, shoes, etc.) should be informed to us beforehand
5. Lost / Mixed Items
- We take extra care of customer belongings
- In case of lost or mixed-up items, please report within 24 hours
- Compensation is limited to 10x the laundry cost of the item
6. Safety & Hygiene
- Clothes are sorted by fabric type and color before processing
- Hotel linens and personal garments are processed separately
- We ensure hygiene standards according to professional laundry practices
7. Customer Data Privacy
- Phone numbers and addresses are used solely for service purposes (pick-up, delivery, order confirmation)
- We do not share customer data with third parties without consent
8. Contact & Support
📍 Outlet: Jl. Dr. Djunjunan No. 5, Bandung
📞 WhatsApp: 082226868833
✉️ Email: coffeelaundre@gmail.com
👉 By using Coffeelaundre services, customers are deemed to have read and agreed to this policy.